FREQUENTLY ASKED QUESTIONS:
At S2 Clothing, we're always happy to help our loyal customers! If you can't find the answer you're looking for, please don't hesitate to reach out by E-Mail or and one of our team members will get back to you! We answer customers on average within 2 hours! Operating hours are from 9AM-5PM ET.
QUESTIONS & ANSWERS:
Q: How do the sweatshirts run in terms of sizing?
A: All our apparel is in standard US men's sizing. Our sweatshirts, hoodies and t-shirts are true-to-size, however we do recommend sizing up for a roomier fit. Please refer to the product page for the sizing chart of that specific item, or feel free to contact us at anytime!
Q: Where can I contact S2 Clothing?
A: Please refer to our "Contact Us" Page. We are available through from 9AM-5PM, Monday to Friday excluding holidays. We usually answer back within a couple hours minutes. Any E-Mail will be answered within one business day.
Q: When will I receive my order?
A: Depending on whether your order is domestic (USA) or international, shipping times will vary. All our shipping times could be found on our Shipping Policy. Please note that any international order may be held for a variable amount of time by their country's customs. On average, most Canadian and European orders are delivered within 3 weeks of the order date.
Q: Do you accept returns or exchanges?
A: Due to the fact that all our items are made-to-order, we cannot accept returns or exchanges. However, we stand by our products and any order that is incorrect or damaged will be replaced free of charge. Customer service is our number one priority, so please do not hesitate to reach out if there is any problem with your order!
Q: Do you offer wholesale?
A: Please contact us in regards to any wholesale inquiry.
Q: I need to change my order details, how could I do so?
A: We keep all orders on hold for 2 hours. You could contact us via E-Mail with any request for your order. We may be able to adjust the order after 2 hours, however it is not guaranteed that we will be able to do so.
Q: How can I cancel my order?
A: We will gladly cancel and refund your order within 2 hours of the order time. This is stated in our shop policy. You could reach out to us by E-Mail.